Country Borders API + Zendesk Integration

Why connect them

The Country Borders API in Zendesk.

Zendesk is the leading customer service platform. Connecting APIs to Zendesk enables intelligent ticket routing, customer data enrichment, and automated response suggestions. Deliver better support with contextual information.

What you can build

Workflows worth wiring.

Enrich tickets with customer data from external CRM APIs

Validate customer contact information before responses

Auto-categorize tickets based on content analysis APIs

Look up order status from e-commerce APIs for customer inquiries

Templates

Ready-made ideas.

New ticket created Fetch country borders → add internal note

Add geographic context to shipping tickets

When a shipping ticket is created, add an internal note with the country's borders, landlocked status, and region for agent context.

Ticket tagged with cross-border Fetch country borders → send reply

Auto-respond with neighboring country info

When a ticket is tagged cross-border, auto-respond with the borders list and region to help the customer with cross-border logistics.

Setup

Connect it in a few steps.

Set up with Zapier

1
Set the trigger. Create a Zap with Zendesk as the trigger app and "New ticket" as the event. Connect your account.
2
Add the API action. Add APIVerve as the action, select the Country Borders API, and map your trigger data to the request.
3
Send it back. Add a second Zendesk action for "Create ticket" and map the returned fields (like country) into it.
4
Test & turn on. Test the Zap with real data to confirm the mapping, then turn it on.

Set up with Make

1
Add the trigger. Create a scenario and add a Zendesk module set to "New ticket". Authenticate your account.
2
Call the API. Add an HTTP module pointing at api.apiverve.com/v1/countryborders with your x-api-key header. Pass the trigger's data as the input.
3
Parse & map. Add a JSON module to read the response, then a Zendesk module for "Create ticket". Map fields like data.country into place.
4
Activate. Run once to confirm the mapping, then switch the scenario on and set its schedule.

Set up with n8n

1
Add the trigger node. Start a workflow with a Zendesk trigger node for "New ticket" and connect your credentials.
2
Add an HTTP Request node. Point it at api.apiverve.com/v1/countryborders using Header Auth (x-api-key). Feed in the trigger data.
3
Map with expressions. Add a Zendesk node for "Create ticket" and reference the response with expressions such as {{ $json.data.country }}.
4
Execute & activate. Execute manually to verify, then activate the workflow for production.

The payload

What Zendesk receives.

country"Canada"

cca2"CA"

landlockedfalse

region"Americas"

subregion"Northern America"

coordinateslat, lng

Country Borders API + Zendesk